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If you're having technical problems with Skype, sometimes uninstalling and reinstalling Skype can help. Windows Desktop. Quit Skype. If you can see the Skype icon in the task bar, right-click it and select Quit. The chrome version was incompatible with the specific iOS mac version (I can't remember which version now but we upgraded to Mac Sierra and that solved the problem). The work around was to have them sign in using Mozilla or Safari browser, switch back to Classic and then they could go back to using Chrome.